Returns Policy
- Our policy is 14 days Exchange/Store Credit Only. If 14 days have passed since your purchase, unfortunately we can’t offer you store credit or exchange. If you want the option for a refund, you have the option to purchase Kover Return Assurance during checkout. See more details about Kover Return Assurance below.
- Start your return here and return the item within 14 days.
- To be eligible for a return, your item must be unworn, unwashed and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Gift Cards are non-returnable items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, a store credit will automatically be applied to your Beyond Active account within a certain amount of days. Beyond Active does not give Cash or Credit Card refunds unless you purchase Kover Return Assurance. See more details on Kover Return Assurance below.
If Beyond Active has made an error on your order, we will issue a refund to the appropriate method of original payment.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless you purchase Kover Return Assurance. You can purchase Kover Return Assurance at checkout for sale items if you want the option to return and receive a refund. If you choose to not purchase Kover Return Assurance, all sale and clearance items are final sale. You can learn more about Kover Return Assurance below.
ABOUT KOVER RETURN ASSURANCE
Get peace of mind while shopping when you add Kover Return Assurance.
You’ll have the option to return eligible items for a refund by adding Return Assurance at checkout. If you don’t add Return Assurance, you may still have the option to receive store credit or exchange the item depending on the standard return policy (for full details see https://www.shopbeyondactive.com/pages/return-policy). We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
All standard return policies apply to eligible item(s).The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.
Returns must be initiated within 14 days of the purchase date.
To initiate a return, please email Shop Beyond Active at info@shopbeyondactive.com with your order number and reason for return.
Shop Beyond Active will provide a prepaid return shipping label for domestic orders. Return shipping is free.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us within 14 days and mail your item to: 166 E.Prospect Dr Danville, CA, 94526, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
Shipping
To return your product, you should mail your product to: 166 E.Prospect Dr, Danville, CA, 94526, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.